Welcome to our latest industry newsletter, where you'll find an update on the latest CCM-CXM news, alongside insight and events from the team at Aspire CCS.
At the end of last year we released a Market Trends Report on theevolution towards a modern, agile Center of Excellence 2.0, alongside a colleciton of resources designed to help enterprises navigate this journey. This was the first of a new line of Market Trends Reports from Aspire CCS, which are tailored for enterprise decision-makers. These reports draw on our independent market research to provide analysis of emerging customer communications challenges in a number of formats, including free executive summaries and paid-for full reports. You can view all our current reports and find out what's coming up next here.
This week saw the release of our latest reports on the topic of Customer Communications and the Demand for Inclusivity. With major accessibility regulations rolling out around the globe, document accessibility is a strategic imperative for modern businesses. Our full report on this topic offers:
A detailed explanation of the key market drivers beind the evolution of document accessibility in customer communications
An overview of the vaious technnological approaches to addressing accessibility and the key tactics needed for successful adoption
Insights and best practices for how businesses can prioritise and deliver better business outcomes with document accessibilty.
Our collection of Accessibility resources includes a free Executive Summary Report, recent blogs and explainer video, and can be found here.
Looking ahead, don't miss Doxim's upcoming webinar with our CEO & Founder, Kaspar Roos, on June 24th: Your AI Roadmap for Customer Communications Management. You'll discover how organizations can leverage AI to deliver tangible business outcomes - from accelerating content development and streamlining workflows to ensuring compliance and enhancing customer satisfaction while reducing costs.
Keep scrolling for some key industry news items and updates.
June 24th: Webinar: Your AI Roadmap for Customer Communications Management
In partnership with Doxim, we'll explore how organizations can leverage AI to deliver tangible business outcomes - from accelerating content development and streamlining workflows to ensuring compliance and enhancing customer satisfaction while reducing costs.
What you'll learn:
Fresh global insights from our 2025 CCM research
High-impact use cases across content generation, template migration, and compliance
Essential foundations for successful AI implementation
Doxim's practical approach to AI-enabled customer engagements
Whether you're taking your first steps with AI or looking to accelerate existing initiatives, join us to discover how to strategically integrate AI capabilities at any stage of your digital transformation journey.
Accessibility & the CCM to CXM Evolution: More than just Compliance; a Customer Experience Imperative
This blog explores how accessibility provides business advantages beyond compliance: untapped markets, customer loyalty, cost savings, improved employee experience, and competitive differentiation.
From Compliance to Competitive Advantage: How Accessible Communications Drive Growth
This blog argues that accessibility isn't just about compliance—it's a business opportunity that opens untapped markets, increases customer loyalty, improves operational efficiency, enhances employee experience, and drives growth when integrated into overall strategy.
The End of an Era: Denmark’s Postal System Closure and the Digital Revolution
Following the news that PostNord Denmark will stop delivering physical letters by the end of 2025, Aspire CCS CEO & Foudner Kaspar Roos shares his analysis and initial thoughts in this blog.
The CCM-CXM market continues to evolve. Stay on top of the latest updates with this overview of the latest Aspire Leaderboard quarterly updates, including highlights from the vendor briefings we recorded in Q4.
Hyland expands its Content Innovation Cloud with powerful AI enhancements across the platform, helping enterprises harness the power of their unstructured data
Adobe Brings AI Agencts to Adobe Adobe Brings AI Agents to Adobe Experience Cloud for Businesses to Deliver on the Promise of a Unified Customer Experience
Aspire CCS is a leading global advisory firm dedicated to the evolving Customer Communications Management (CCM) and Customer Experience Management (CXM) markets.
Aspire CCS works with Enterprises, CCM-CXM Software and Services Providers, as well as Investors and Strategy Buyers, delivering unbiased guidance and actionable insights delivered through a variety of highly specialized services.
With offices in the US, UK and Europe, our senior team brings unmatched industry expertise and domain experience to clients across the globe, with a strong focus on North America and Europe.
