In case you missed it, our latest global market research reveals a game-changing trend: over 50% of organizations are breaking down traditional silos by transferring communications control from IT to centralized, business-driven teams. This is driving a new era of customer experience, powered by dedicated Centers of Excellence (CoE) that accelerate digital transformation, empower business teams and drive strategic communication initiatives. At the end of 2024 we launched a new resource bundle that includes access to the latest research on CoE evolution, and industry-specific analysis for the Banking/FSI industry. 👉 Access the full resource collection here.
Don't miss MHC's upcoming webinar with our CEO & Founder, Kaspar Roos, on January 30th: How IXM Bridges the Journey from CCM to CXM. Kaspar will be discussing the evoloving CCM market, with a particuar focus on all things IXM (Interaction Experience Management).
Keep scrolling for some key industry news items and updates.
Jan 30th: Webinar: How IXM Bridges the Journey from CCM to CXM
Organizations today face mounting pressure to deliver personalized, customer-centric experiences at scale—making the transition from traditional Customer Communications Management (CCM) to Customer Experience Management (CXM) essential.
Presented by Kaspar Roos, this webinar explores how Interaction Experience Management (IXM) is emerging as a crucial framework that bridges CCM and CXM, connecting the operational rigor of CCM with the dynamic engagement focus of CXM—for smarter, more responsive customer interactions.
Banking Innovation Through CoE 2.0: Transforming Customer Experience and Compliance
As banking continues to evolve, the need for agile, responsive customer experience management grows. This blog explores how a CoE 2.0 provides a framework that allows banks to meet these challenges while maintaining control and consistency.
DSF Is No More: What Its Demise Reveals About The Future Of Customer Communications
As Document Strategy Forum announces that it will cease to run, Kaspar Roos explores how this is the inevitbale result of an industry transforming into something else and the key macrotrends driving CCM’s metamorphosis.
Building Competitive Advantage Through A CCM Center Of Excellence
In an era where customer experience reigns supreme, effective communications have become the lifeline of successful businesses. This blog explores the role CoE can play in accomplishing key business objectives, and the evolution we’re seeing in CoE maturity models.
The CCM-CXM market continues to evolve. Stay on top of the latest updates with this overview of the latest Aspire Leaderboard quarterly updates, including highlights from the vendor briefings we recorded in Q3.
Aspire CCS is a leading global advisory firm dedicated to the evolving Customer Communications Management (CCM) and Customer Experience Management (CXM) markets.
Aspire CCS works with Enterprises, CCM-CXM Software and Services Providers, as well as Investors and Strategy Buyers, delivering unbiased guidance and actionable insights delivered through a variety of highly specialized services.
With offices in the US, UK and Europe, our senior team brings unmatched industry expertise and domain experience to clients across the globe, with a strong focus on North America and Europe.
