Latest insights from the team | Catch up on the team's recent speaking engagments | Latest blog from Kaspar on the new Aspire Leaderboard grid and more...
Welcome to our Fall newsletter, bringing you a roundup of the latest industry news, insight and events from the team at Aspire CCS. Don't miss the latest blog from our CEO & Founder, Kaspar Roos; he provides an essential overview on the latest update to the Aspire Leaderboard, which includes a groundbreaking new grid to track the space we call Interaction Experience Management (IXM).
This time of year is always busy with events, and the team here has been speaking at a number of vendor and enterprise-focused events in recent months, including:
O'Neil Digital Solutions'webinar on 'Innovating Customer Experience: Turning Data into Valuable Insights,' which featured our own Kaspar Roos & Amanda Beesley. Catch up on how Data and AI is transforming customer experience and engagement across the life insurance, wealth management, banking, and healthcare sectors here.
Precisely'swebinar on the role of customer experience platforms (CXPs) in modernizing customer comms and driving next-generation CX. Kaspar joined the discussion to share his insight into how CXPs enable organizations to leverage advanced CCM technologies and data, allowing for personalized, seamless, and efficient omni-channel customer comms. Watch it on-demand here.
Elixir's webinar on how to take control of your CCM strategy. Kaspar reveals the key strategies and tools that are needed to create powerful customer comms and drive better business outcomes. Watch the webinar on-demand here.
Keep scrolling for a rundown of upcoming events, as well as some key industry news items and updates.
Nov 4-6: 12th DNOW! Club
Following the launch of the new Aspire Leaderboard grid that tracks the IXM space, Kaspar Roos will be heading to Vouliagmeni, Athens for the 12th DNOW! Club event, which comprises three days of discussions, workshops, and networking focused on Customer Interaction Management (CIM), AI, and digital transformation. In his address, Kaspar will give a deep dive into the emerging IXM market, alongisde insights into how organizations can elevate their customer experience.
Nov 12: Inside IXM: Aspire's 2025 Insights, Trends, & Predictions
Aspire CCS’s George Parapadakis, will be speaking with Smart Communications’ Sally Schulte in this webinar about the key triggers that drove the definition of the new IXM market segment. George will share some of the highlights from evaluating the key vendors in this space, learnings from Enterprises currently investing in these continuously evolving technologies, as well as some of his key predictions for this market in 2025 and beyond.
Aspire CCS is a leading global advisory firm dedicated to the evolving Customer Communications Management (CCM) and Customer Experience Management (CXM) markets.
Aspire CCS works with Enterprises, CCM-CXM Software and Services Providers, as well as Investors and Strategy Buyers, delivering unbiased guidance and actionable insights delivered through a variety of highly specialized services.
With offices in the US, UK and Europe, our senior team brings unmatched industry expertise and domain experience to clients across the globe, with a strong focus on North America and Europe.
