Welcome to this month's newsletter from Aspire, delivering the latest industry insight, alongside an essential rundown of market news and events.
In case you missed it, last week we announced the appointment of Adam Firbank as Senior Consultant at Aspire. Adam joins us from British Gas, bringing more than 25 years’ experiences in the Customer Communications, Customer Journey Mapping (CJM) and Customer Experience Management (CXM) markets. He will be working alongside the analyst and consulting team to help enterprises establish CJM strategies that enable an evolution from CCM to CXM. Read more on Adam's appointment here.
In this month's professional spotlight interview we caught up with Mr. C.K.Shastri, Founder and Managing Director atIntense Technologies - he shares his thoughts on the CCM market right now and what to expect from the company in the coming months.
Want to find out how Low Code software development provides a way for business users to engage customers through unique and interactive communications without incurring additional expense or requiring expanded IT commitment? Then download this free white paper from Aspire's George Parapadakis and Will Morgan, and sponsored by Intense Technologies, to find out everything you need to know.
Finally, did you catch Kaspar Roos' opening day keynote atDSF in Chicago last month? In case you missed it you can find an essential summary of what he shared in our latest AskAspire video Q&A, here.
The Headlines
Doxim launches new business origination and enhanced document management capabilities in the Spring 2022 release of the Doxim CEM
New research from Ricoh Europe reveals that European employers miss the opportunity to automate processes for hybrid work
Hyland expands infrastructure to deploy new OnBase and Brainware customers on AWS
Newgen Software launches OmniOMS 10.0, an upgraded version of its Omnichannel Customer Engagement Platform
New research from Smart Communications details key trends in Insurance customer experience
FIS unveils Banking-as-a-Service Hub, delivering creative and innovative fintech solutions to financial institutions of all sizes
Latest Industry Insight
Becoming a Trusted Advisor
Will Morgan explores how service providers can leverage the CXM revolution to secure long-term profitability
What is the biggest lesson you've learned so far in your career?
Immense possibilities are presented when we focus on people, processes and products. In our quest to deliver the best and innovate we've responded to opportunities with speed and agility. This has put us in good stead with our customers and people.
What excites you about the CCM industry right now?
The seamless evolution of CCM to CXM is exciting and Low Code promises to open newer horizons for us. We moved away from static messages, to customer-centric and bi-directional interactions and our customers are loving this transformation.
What should we watch out for from Intense Technologies in the coming months?
Our focus is on SaaS, cloud, low-code and advancements driven by AI and ML, to deliver personalized, scalable customer communications. And, helping enterprises move from cost center to revenue center, while prioritizing multiple business use cases.
Aspire is a global analyst and market research firm with offices in the U.K, U.S and Europe, providing independent insight and trusted advice to the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries.
Aspire empowers Enterprises, CCM/CXM Software, Services and Solution providers, Business Advisories and Private Equity Firms and other investors, with unbiased guidance and actionable insights delivered through a variety of highly specialized services.
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